Currance

Medical Customer Service Rep - (Meditech Required)

Remote
Full Time
Entry Level
We are hiring in the following States:
AZ, CA, CO, CT, FL, GA, HI, IL, MA, ME, MN, MO, NC, NJ, NV, OK, PA, SD, TN, TX, VA, WA

This is a remote position. Candidates who meet the minimum qualifications will be required to complete a video prescreen to move forward in the hiring process. 

Hourly Rate: $18.50 - $21.00

Benefits: PTO, 401K, medical, dental, vision, life insurance, paid holidays, and more


Job Overview

Reporting to the operations supervisor, frontline liaison between healthcare providers and patients. Provide customers with information about their health insurance coverage and any billing questions. Provide options for payment plans or refer patients to a client financial counselor. Provide options for financial assistance. 


Job Duties and Responsibilities 
  • Answer incoming calls and emails from patients and address billing inquiries, resolve complaints, and provide detailed information about medical services and policies. 
  • Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies. 
  • Research payor and patient credits and determine if refunds are needed. 
  • Process financial assistance applications, Bankruptcies, etc. 
  • Update and maintain accurate patient records in the healthcare facility’s database, ensuring confidentiality and compliance with HIPAA regulations. 
  • Escalate patient complaints to your supervisor or client as applicable. 
  • Advise members of outstanding co-pay or co-insurance. 
  • Explain estimates for services provided. 
 
Qualifications 
  • High school diploma or equivalent. 
  • Prior experience as a customer service specialist or equivalent, ideally within a medical setting. 

Knowledge, Skills, and Abilities 
  • Knowledge of medical benefits explanation, revenue collection, filing a claim, and patient records.  
  • Knowledge of insurance company payment processes. 
  • Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs. 
  • Skilled in computers (i.e., Microsoft Office, etc.). 
  • Skilled in organization, multitasking, meeting deadlines, written and verbal communication, and interpersonal communication. 
  • Ability to proactively problem solve. 
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